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Repairs

Repairs

How do I obtain a Dana Rebecca Designs customer repairs login? 

Register your piece here and you will receive your login credentials shortly after. Please note the link that you receive will only be live for 24 hours.

How can I repair my jewelry purchased from Dana Rebecca Designs?

Dana Rebecca Designs offers free repairs for jewelry purchased that is under warranty that is within one year. Please note that repairs are reviewed on a case-by-case basis, and additional charges may apply. Any outside (non-DRD) alterations, resizing, or repairs void the item's warranty. Allow 6-8 weeks for all repairs. Rush repairs are not accepted.

Any alterations, resizing, or repairs performed anywhere other than Dana Rebecca Designs voids the items warranty.

Are you able to repair jewelry purchased directly from a Dana Rebecca Designs Retailer?

If your jewelry was purchased through one of our approved retailers and is damaged within one year of purchase, please register your piece and submit a repair.

Do you offer international repairs?

For all international repairs, please register your piece and complete our repair form. Any issues with merchandise will be handled on a case-by-case basis.

What do I do if I lost one earring?

Please email our customer service department at [email protected] for an estimate of the cost of a replacement for a lost/single earring. Concerning lost earrings, we will do our best to replace the exact earring. However, in some circumstances matching color and shapes may not be possible due to the unique nature of Dana Rebecca Designs’ jewelry. All orders for single studs must be placed via email. Please note these items are not eligible for return or exchange.

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