Frequently Asked Questions

Dana Rebecca Designs hours of operation are Monday through Friday from 9AM - 5PM Central Time.
Contact us at .

How long do backordered items take?

Backordered items typically take 3-4 weeks. Once the item arrives, we will automatically ship your order to you. For orders with more than one item, including in stock and out-of-stock items, we will contact you directly before shipping your items. If you wish to have your jewelry shipped in multiple shipments, additional shipping charges will apply.

When is my credit card charged?

Your card will be charged as soon as you place your order online, including backordered items.

Do you ever have promotions or sales, specifically on the mini collection?

We work diligently to ensure that quality and pricing are the absolute best for our customers, therefore we rarely offer promotions on collection pieces. We send out a few exclusive offers throughout the year to our insiders so make sure to subscribe to our mailing list to stay up-to-date!

Do you take phone orders?

While we love putting a voice to a name, we always recommend placing your order directly online to ensure accuracy and the ability to make quick and easy updates.

Do you require signatures for delivery?

We require signature on delivery for items over $600. We use UPS for all US orders and FedEx for all international shipments.

Can I have something rushed?

If you need your jewels by a certain date, we will do our very best to accommodate your needs. However, we cannot guarantee rushed shipments. Please contact us before placing an order if you have a deadline to meet.

How do mini & medium chains compare in size?

Our mini necklace chains are delicate in nature and provide the sparkly, barely-there look that our customers know and love. In comparison, for someone who is a little tougher on their jewels, all other necklaces aside from the mini collection are on a medium chain that is a touch sturdier.

Can I shower / swim in my necklace?

To keep your jewelry looking its best, we suggest taking it off before your daily rituals such as showers, lotion, perfume, exercise, etc. Do not wear your jewelry to the beach or pool to avoid exposure to harsh chemicals. Remember, your jewels need their beauty sleep too so lay them out flat at night.

What is the best way to clean my jewelry?

To keep your diamonds shining bright, mix 1 teaspoon of dish soap and 1 quart of warm water in a bowl, allowing your jewelry to soak for 10-15 minutes. Remove any buildup by gently rubbing with a soft bristle toothbrush. For any jewelry with gemstones, please contact us or a professional jeweler to ensure safe and gentle cleaning procedures.

Can I return products purchased at department stores or private retailers directly to you?

As we do operate separately, items purchased at any of our department stores or private authorized retailers cannot be returned or exchanged at Dana Rebecca Designs.

How do I get a knot out of my chain?

Carefully use tweezers to take apart any knots in your chain. If you are still having trouble, please send us an email at to have our repair department take care of this for you.

Can I speak to someone directly for styling advice?

We have an extensive and versatile archive of our favorite ways to wear and layer pieces on our Style Inspiration page, just an insta-click away! For all other inquiries, our sales team is here to help. E-mail us at and we’ll be happy to provide additional styling advice.

Do you have a storefront?

We do not have an exclusive DRD retail location. However, we are available at many fine jewelry retailers and department stores across the country. Click here to view a full list of where you can find us

Can I resize my ring if it doesn't fit?

We are able to resize rings with a metal band up to a full size up or down from the original size purchased, on us! Please note that all eternity, infinity, or bridal bands are unable to be resized. E-mail us at if you have any issues or questions regarding your specific ring.

How can I order a ring if I don't know my ring size?

We highly suggest going to a local jeweler before placing your order. For wedding bands, please contact us at and one of our bridal specialists will advise you on sizing.

Can I layer two 16" necklaces?

The key to the layered look is to make it appear effortless. We find that layering two 16” necklaces can result in tangling. With layering in mind, Dana has specifically designed necklaces in both 16” and 18” chain length options - a combination that always gets it right.

Do you price match with your retailers?

We do not adjust prices to match our retailers. For a full list of retailers, please visit the Where To Buy page.

Do you provide gift wrapping?

We do not provide gift wrapping for online orders. However, all Dana Rebecca Designs purchases come in our signature DRD box.

What is the best way to store jewelry while traveling?

Our jewelry is delicate and should be cared for accordingly. When traveling with your jewelry, we suggest placing necklaces in a small zip lock bag with the clasp hanging out of the bag to prevent tangling. Place all jewels in a soft pouch for extra protection.

Are your diamonds conflict-free?

The Diamonds we offer have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations Resolutions and the Kimberly Process. We proudly assert that these diamonds are conflict free based on personal knowledge and/or written guarantees provided by the supplier of these diamonds. Furthermore, we deal with only a select number of suppliers who we have individually vetted so as to guarantee that all diamonds purchased and sold are from legitimate sources and conflict free