Frequently Asked Questions
Dana Rebecca Designs hours of operation are
Monday through Friday from 9AM - 5PM Central Time.
Contact us at [email protected].
- HOW LONG DO BACKORDERED ITEMS TAKE?
- Backordered items typically take 3-4 weeks. Once the item arrives at our office, we will automatically ship your order to you. For orders with more than one item, including in stock and out-of-stock items, we will contact you directly before shipping your items. If you wish to have your jewelry shipped in multiple shipments, additional shipping charges will apply.
- DO YOU HAVE A STOREFRONT?
- While we do not have a storefront, we do have appointment-only showrooms in Chicago and New York City and would love to meet you! We are also available at many department stores and independent jewelry stores across the country. Click here to view a full list of where you can find us.
- WHEN IS MY CREDIT CARD CHARGED?
- Your credit card will be charged as soon as you place your order online, including backordered items.
- DO YOU TAKE PHONE ORDERS?
- While we love putting a voice to a name, we always recommend placing your order directly online to ensure accuracy and the ability to make quick and easy updates.
- CAN I RETURN PRODUCTS PURCHASED AT DEPARTMENT STORES OR PRIVATE RETAILERS DIRECTLY TO YOU?
- As we do operate separately, items purchased at any of our department stores or private authorized retailers cannot be returned or exchanged at Dana Rebecca Designs.
- How can i get an item repaired?
- We repair items purchased at Dana Rebecca Designs. Please follow the instructions below to start the repair process:
- Complete our Repair form
- Someone from our repairs team will reach out within 48 hours of receiving the form with a repair price quote and logistics information.
- CAN I RESIZE MY RING IF IT DOESN'T FIT?
- We are able to resize rings with a metal band up to a full size up or down from the original size purchased, on us! Please note that all eternity, infinity, or bridal bands are unable to be resized. E-mail us at [email protected] if you have any issues or questions regarding your specific ring.
- DO YOU PRICE MATCH WITH YOUR RETAILERS?
- We do not adjust prices to match our retailers. For a full list of retailers, please visit the Where To Buy page
- ARE YOUR DIAMONDS CONFLICT-FREE?
- The Diamonds we offer have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations Resolutions and the Kimberly Process. We proudly assert that these diamonds are conflict free based on personal knowledge and/or written guarantees provided by the supplier of these diamonds. Furthermore, we deal with only a select number of suppliers who we have individually vetted so as to guarantee that all diamonds purchased and sold are from legitimate sources and conflict free.
- DO YOU REQUIRE SIGNATURES FOR DELIVERY?
- We require signature on delivery for items over $600 to ensure that your jewels get to you safely! We use UPS for all US orders and FedEx for all international shipments.
- CAN I HAVE SOMETHING RUSHED?
- If you need your jewels by a certain date, we will do our very best to accommodate your needs. We do offer several options of shipping: ground, two-day, next day and Saturday delivery. However, we cannot guarantee rushed shipments. Please contact us before placing an order if you have a deadline to meet at [email protected]
- DO YOU PROVIDE GIFT WRAPPING?
- We do not provide gift wrapping for online orders. However, all Dana Rebecca Designs purchases come in our signature DRD box.
- HOW DO MINI & MEDIUM CHAINS COMPARE IN SIZE?
- Our mini necklace chains are delicate in nature and provide the sparkly, barely-there look that our customers know and love. In comparison, for someone who is a little tougher on their jewels, all other necklaces aside from the mini collection are on a medium chain that is a touch sturdier.
- CAN I LAYER TWO 16" NECKLACES?
- The key to the layered look is to make it appear effortless. We find that layering two 16” necklaces can result in tangling. With layering in mind, Dana has specifically designed necklaces in both 16” and 18” chain length options - a combination that always gets it right. Check out The Styling Edit for inspiration and our favorite combinations!
- CAN I SPEAK TO SOMEONE DIRECTLY FOR STYLING ADVICE?
- We have an extensive and versatile archive of our favorite ways to wear and layer pieces on The Styling Edit. For all other inquiries, our styling team is here to help. E-mail us at [email protected] and we’ll be happy to provide additional styling advice.
- CAN I SHOWER / SWIM IN MY NECKLACE?
- To keep your jewelry looking its best, we suggest taking it off before your daily rituals such as showers, lotion, perfume, exercise, etc. Do not wear your jewelry to the beach or pool to avoid exposure to harsh chemicals. Remember, your jewels need their beauty sleep too so lay them out flat at night.
- WHAT IS THE BEST WAY TO CLEAN MY JEWELRY?
- To keep your diamonds shining bright, mix 1 teaspoon of dish soap and 1 quart of warm water in a bowl. Remove any buildup by gently rubbing with a soft bristle toothbrush. For any jewelry with gemstones, please contact us at [email protected] or a professional jeweler to ensure safe and gentle cleaning procedures.
- HOW DO I GET A KNOT OUT OF MY CHAIN?
- Carefully use tweezers to take apart any knots in your chain.
- WHAT IS THE BEST WAY TO STORE JEWELRY WHILE TRAVELING?
- Our jewelry is delicate and should be cared for accordingly. When traveling with your jewelry, we suggest placing necklaces in a small zip lock bag with the clasp hanging out of the bag to prevent tangling. Place all jewels in a soft pouch for extra protection.
- DO YOU EVER HAVE PROMOTIONS OR SALES, SPECIFICALLY ON THE MINI COLLECTION?
- We work diligently to ensure that quality and pricing are the absolute best for our customers, therefore we rarely offer promotions on collection pieces. If you’re shopping on a budget, check out our Final Farewell page! We also send out a few exclusive offers throughout the year to our insiders so make sure to subscribe to our mailing list to stay up-to-date!